Email support
support@aedobuild.com — within 1 business day.
Contact page
Sales, careers, press, partnerships.
Security & compliance
Encryption, audits, bug bounty.
Frequently asked
For residents
How do I file a maintenance ticket?+
Log in to your portal → click Maintenance → New Ticket. Pick the issue type, add a description and photos if helpful, then submit. You'll get email updates as it's worked on.
How do I pay my dues?+
Log in → My Bills → click 'Pay Now' next to the invoice. You can pay by ACH (cheapest, no card fee) or credit card. Or enroll in auto-pay so you never miss a month.
I forgot my password.+
On the login page, click 'Forgot?' under the password field. Enter your email and we'll send you a reset link (expires in 1 hour).
How do I book the party room or gym?+
Amenities → pick the amenity → choose a date and time → Reserve. The system blocks double-bookings automatically.
Can I see my building's bylaws?+
Yes — Documents → look in the Bylaws category. Anything your board has marked 'Resident-visible' will be there.
How do I update my emergency contact?+
My Profile → fill in the Emergency Contact section → Save. The board needs this if something happens at your unit while you're away.
For board members & property managers
How do I add new residents?+
Residents → Add unit (or Import CSV for bulk) → click Invite next to a unit → enter the owner's name and email. They get a welcome email with a temporary password.
How does dues collection work?+
Connect your building's bank in Settings → Billing → Stripe Connect. Residents pay through the portal and money flows directly to your account. AedoBuild never holds your funds.
How do I send an announcement to everyone?+
Announcements → New announcement → write it → optionally schedule for later → Publish. Every resident gets an email. For emergencies (fire, flood), use the red 'Emergency broadcast' button which also sends SMS.
Can residents see each other's data?+
No. Residents only see their own unit's tickets, bills, and payments. Announcements and documents are visible to everyone in the building (unless you mark a document Board-only).
How do I assign vendors to tickets?+
Add vendors in the Vendors section with the categories they handle (plumbing, electrical, etc.). When a new ticket comes in for that category, it auto-assigns. You can override on the ticket detail page.
What about the platform fee?+
Your AedoBuild subscription is billed per active unit per month (see Settings → Billing). Stripe charges the standard processing fee (2.9% + 30¢ for cards, ~$5 max for ACH) on dues payments — that comes out of the building's funds, not yours.
Troubleshooting
I'm not getting emails from AedoBuild.+
Check spam first. If still missing, ask your board to verify your email in Residents. Some corporate filters block transactional email — gmail/outlook addresses work best.
My auto-pay charge failed.+
Stripe will retry automatically. If it fails a second time, you'll get an email. Update your card in My Bills → Update card.
The site is showing 'Something went wrong.'+
Click 'Try again.' If it keeps happening, screenshot the error (note the Reference code) and email support@aedobuild.com.
Still stuck?
Email support@aedobuild.com. Include your building name and a screenshot if possible — speeds things up a lot.
For emergencies that involve life safety (fire, gas leak, flooding), call 911 first. AedoBuild is not a substitute for emergency services.